Last updated: June 2026
1. Who We Are
Al Amaanah Hospitality FZCO ("we", "us", "our") is a hospitality and event services company registered in Building A1, Dubai Digital Park, Dubai Silicon Oasis. We provide premium event ticket experiences for concerts, theatre, festivals, and live entertainment.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through our website, WhatsApp messaging, and third-party platforms.
2. Information We Collect
We may collect the following personal information:
- Contact details: your name, phone number (including WhatsApp number), and email address
- Order information: event details, ticket details (section, row, seat), order references, and transaction history
- Communication records: messages exchanged via WhatsApp or other channels in relation to your order
- Payment information: records of payments made (we do not store full card numbers)
3. How We Collect Your Information
We collect your information through:
- Third-party resale platforms: when you purchase tickets through platforms such as StubHub, Viagogo, SeatGeek, or similar services, we receive your contact details to facilitate ticket delivery
- Direct communication: when you contact us directly via WhatsApp, phone, email, or other channels
- Broker partners: when another ticket broker provides your contact details for the purpose of ticket delivery on your behalf
4. How We Use Your Information
We use your personal information for the following purposes:
- Ticket delivery: to deliver your event tickets via WhatsApp, including sending Apple Wallet passes (.pkpass files), PDF tickets, or other digital ticket formats
- Order management: to manage your order, provide event information, and send pre-event instructions
- Customer support: to communicate with you regarding your order, answer questions, and resolve any issues
- Security: to protect the integrity of tickets, including verifying delivery and revoking access to ticket files after they have been added to your device wallet
- Business operations: to manage our invoicing, accounting, and internal record-keeping
5. WhatsApp Messaging
We use the WhatsApp Business Platform to communicate with you regarding your ticket orders. By purchasing tickets that are fulfilled by us, you acknowledge that we will contact you via WhatsApp to:
- Confirm your order and provide initial contact
- Send pre-event instructions and important information
- Deliver your ticket files (Apple Wallet passes, PDFs, or images)
- Request confirmation of ticket receipt
- Send security reminders regarding your ticket files
WhatsApp messages are processed through Meta's WhatsApp Business Platform. Meta's own privacy policy applies to the processing of messages through their infrastructure. We retain message records for the duration necessary to complete your order and for a reasonable period thereafter for customer support and dispute resolution purposes.
6. Legal Basis for Processing
We process your personal information on the following legal bases:
- Contract performance: processing necessary to fulfil your ticket order and deliver your tickets
- Legitimate interests: processing necessary for our business operations, security, and fraud prevention
- Legal obligations: processing required to comply with applicable laws and regulations
7. Data Sharing
We may share your personal information with:
- Meta (WhatsApp): your phone number and messages are processed through the WhatsApp Business Platform
- Service providers: hosting, cloud storage, and payment processing providers who assist in our operations
- Broker partners: where your order involves a broker relationship, relevant order details may be shared with the broker who arranged the sale
We do not sell your personal information to third parties. We do not share your data for marketing purposes unrelated to your order.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy. Specifically:
- Order data: retained for 12 months after the event date for customer support and dispute resolution
- Financial records: retained for the period required by applicable tax and accounting laws
- WhatsApp messages: retained for the duration of the order and up to 6 months after the event
- Ticket files: deleted from our systems after delivery confirmation and revocation
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted storage, access controls, and secure communication channels.
10. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to object to processing of your personal information
- The right to data portability
To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within 30 days.
11. International Transfers
Our company is registered in Building A1, Dubai Digital Park, Dubai Silicon Oasis. If you are located in the UK or European Economic Area, your personal data may be transferred to and processed in the UAE. We ensure appropriate safeguards are in place for any international data transfers in accordance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Al Amaanah Hospitality FZCO
Email: admin@alamaanah.ae
Building A1, Dubai Digital Park, Dubai Silicon Oasis